Frequently asked questions
Everything you need to know before you order. Can’t find your answer? Contact us — we’re happy to help.
Ordering & personalization
How do I order?
Pick a style on the shop page, or send a custom order request with your idea, photo and date. We reply by email with next steps.
Can I add names, dates or a message?
Yes. Most pieces include names, a date or a short message. Tell us the exact wording when you order.
Will I see a proof before you engrave?
When a design needs it, we send a proof by email so you can approve it before anything is engraved.
Photos
What photo works best?
Bright, in-focus photos with clear faces and simple backgrounds. Phone photos are usually fine. Send the original file rather than a screenshot when you can.
My photo isn’t great. Can you still use it?
Send it anyway — we’ll tell you honestly how it will turn out and suggest adjustments.
Timing, shipping & pickup
How long does an order take?
It depends on the piece and the season. Add your “needed by” date and we’ll confirm right away whether we can make it — fast turnaround is available for select items.
Do you ship across Canada?
Yes. Local customers in Durham Region can choose pickup instead.
Business & bulk orders
Do you do corporate or realtor gifts?
Yes — house-portrait closing gifts, logo-engraved client gifts and employee awards, from 10 to 500+ units. See realtor & corporate gifts.
Still have a question?
We’re happy to help you plan the perfect piece.